To whom it may concern, 

     I wanted to address a situation that happened at xxxxxx in Waterbury Connecticut on Saturday, February 20, 2021 at approximately 6pm.  I was shopping with my sister and two young nieces.  I was approached by a man asking for my opinion on a product at which point an employee approached both myself and the man and informed him to pay for his items and leave the store.  The man was very upset and advised her that he asked her for assistance and she "refused".  I stated I had no qualms in assisting him at which point she told me no and again requested for him to pay for his items and leave the store.  He did immediately but asked the cashier for the number to corporate so he could make a complaint about his treatment.  I felt I would be remiss if I didn't address it as well.

     I was not approached after he left the store to obtain an explanation or an apology for putting me in an awkward or potentially dangerous situation and as a customer and a customer service representative myself, I found this to be upsetting, unprofessional and scary.  I was nervous to leave the store and I was disturbed by the interaction.  I called my husband, who happens to be a police officer and expressed my upset and he immediately contacted the store.  He was informed there is a new half way house in the area and sometimes people come in and use the restroom to partake in drug use or harass the customers.  He was also informed that the representative that this interaction took place with does not work there and there is no one there by that name.  I saw her name badge and had an earlier interaction with her while trying to locate a book for my niece so this was a blatant misrepresentation to a police officer.

    I can understand that there may be interactions with people that may be up to no good, but she judged this man based on his assumed past and to he honest it is an unknown assumption as his question for assistance was not untoward or menacing.  I do not know this man or the situation behind that but her demeanor towards him and myself was not professional.   She made me feel threatened and scared in a place that I love.  I choose to shop xxxxx because brick and mortar stores are slowing becoming obsolete and I would hate to lose one of the last book stores in our area.  This experience does not encourage my patronage. I wanted to have this situation documented as I believe this is not a way that xxxx wants their customers treated.